Client Terms And ConditionsFor RTT® And Coaching Services

Please read these terms and conditions which apply to the provision of my professional services. By requesting to make an appointment, paid or complimentary, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy and/or coaching with me.

FREE DISCOVERY CALL

You may be offered a free 30-minute online Discovery Call. This is an initial consultation. No therapy will be provided during the consultation.

The purpose of this initial consultation is to assess your stated need and the desired outcome and determine a fit between you (Client) and Aviva Solson (Professional). During these calls, estimates of the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are only rough guidelines and are subject to change.

There is a considerable variation in the difficult of various problems and there is no general rule which makes it possible to say how much improvement can be achieved and in how much time. The simpler problems can sometimes be overcome in one to two RTT® sessions or one to two rounds of RTT® with Coaching. On average, I see clients for three or four RTT® sessions or two to three rounds of RTT® with Coaching if their presenting problem is more complex. I am always committed to helping you as swiftly and effectively as possible.

I may well be able to give you a fair assessment of how much improvement you can expect and how many sessions may be needed by the end of the initial Discovery Call. But if the problem is more complex, we will jointly review progress from time to time.

BOOKING & PAYMENT

Payment is due in full* prior to commencement of work, of which, $250 serves as a non-refundable deposit. Where payment is not received by its due date, any dates and times tentatively reserved for you will be cancelled and may be offered to someone else. It is your responsibility to pay amounts due in time in order to confirm appointment(s).

*Unless a payment plan was agreed upon.

CANCELLATION, RESCHEDULING, REFUNDS & FEES

Cancellation & rescheduling

If you need to cancel or reschedule an appointment, please provide as much notice as possible. Notice must be made via email at least 48 hours prior to your scheduled meeting time by sending an email to contact@avivasolson.com.

If a request to reschedule is received within 48 hours of scheduled meeting time, every effort will be made to find an alternate time, however there are no guarantees. If an alternate time cannot be found, you forfeit the meeting, and no make up meeting will be offered.

Refunds

No refunds will be issued for cancellations within 48 hours of sessions.

All fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.

Where a discount package or therapy program has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended.

Fees

All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.

Payment Methods

Payment may be made online via credit/debit card or PAYPAL™ when applicable. Cash and checks will not be accepted without prior agreement.

CONTACT BETWEEN SESSIONS

Any contact between sessions will be by email and scheduled meetings during business hours only (typically Monday – Friday, 8AM – 5PM Eastern Time, except holidays, vacations, etc.). Any messages received outside of these hours will be dealt with on the next business day in the order in which they were received.

MEDICAL OR PSYCHOLOGICAL CONDITIONS

I may ask questions about your medical history to establish any contra-indications to working with me. This will also help to assess whether your health is affecting (or being affected by) the goals you wish to achieve. Please update me of any medical changes during your course of work with me, or if you are returning to me after a period of absence.

If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g., GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any sessions with me can commence.

Regression therapy is an approach to treatment that focuses on resolving significant past events believed to be interfering with a person’s present mental and emotional wellness. Only people with sound mental health who are confident that a review of past events will not adversely impact their emotional or mental health should participate. We request that you do not participate in regression therapy if you or your treating practitioners have any past or existing concerns about your mental health.

Please note that I will be unable to offer my services if you suffer from epilepsy or any form of psychosis.

AGE RESTRICTIONS

You must be at least 18 years old to participate in sessions. Clients under the age of 18 must be accompanied by a parent or guardian.

ATTENDING YOUR SESSIONS

Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

HYPNOTHERAPY RECORDINGS

Hypnotherapy recordings should not be listened to whilst driving, operating machinery, or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied, or sold under any circumstances.

OUTCOME OF SESSIONS

The agreement to work on the issue(s) presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavor to use my best efforts and skills to work towards your goals and intended outcomes.

Results from individual testimonials are for reference only and your own personal experiences may differ to those of my prior clients.

STANDARDS OF BEHAVIOR

During our work, I will treat you with respect and not abuse the trust you place in me. I will always use best practice in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.

You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behavior, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

The above Standards of Behavior applies to all interactions you have with me or my brand.

CONFIDENTIALITY

All contact, including sessions, verbal conversations, and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:

1. Where you give permission for confidentiality to be broken
2. Where I am compelled by a court of law
3. Where the information is of a nature that confidentiality cannot be maintained, for example:

• • The possibility of harm to yourself or others exists
  • In cases of fraud or crime
  • When minors (under 18 years old) are involved

4. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.

LIABILITY & INDEMNITY

Under no circumstances will Aviva Solson (Professional) or Profound Connections, LLC (Company) be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Professional or Company. In addition, you agree to defend, indemnify, and hold Professional and Company harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

GOVERNING LAW

These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of The United States of America and The State of Florida. You agree to submit to the exclusive jurisdiction of local, state, and federal courts to settle any dispute which may arise out of or in connection with these terms and conditions.

TERMS AND CONDITIONS UPDATES

These terms and conditions are subject to revisions without notice. Please familiarize yourself with any amendments if you have re-started work with me after a long period of absence.

DATA PROTECTION

For my services, your personal data is collected, processed, used, and stored in accordance with the following Privacy Policy. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.

CONCERNS & COMPLAINTS

If you have a concern or complaint, please discuss this with myself in the first instance and I will endeavor to resolve the issue.

STATEMENTS OF UNDERSTANDING

By signing the Client Agreement, you agree to abide by the terms and conditions of the Client Agreement. You also agree with the statements below:

I confirm that I have been advised by Aviva Solson of the scope of the services that she provides and give my full consent to receiving sessions from Aviva Solson.

I understand that results may vary from person to person and the agreement by Aviva Solson to work on the issues or problems presented by me, using whatever modalities are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.

I understand that hypnotherapy or any other therapy, service or information provided by Aviva Solson either in person or via telephone, email or internet, is not a replacement or substitute for medical, psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional.

I declare that, if advised by Aviva Solson prior to or following any interaction, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval for Aviva Solson prior to the next session.

I have been advised that I am free to terminate any or all sessions at any time.

I understand that my level of motivation and application of instruction is vital in the process, and I agree to always participate to the best of my ability, including making reasonable use of suggestions during and between sessions, as well as listening to audio recordings and/or carrying out other suggested tasks as appropriate.

I understand that hypnotherapy and the other associated techniques are not a ‘magic pill’. Therapy requires that I be committed to change and be prepared to make the effort to make that change a reality. I understand that I may be asked to listen to audio recordings which will be provided for me, or to complete other tasks between sessions. These are designed to help me gain the most benefit and not doing these is likely to reduce the effectiveness of my results.

I have accurately and truthfully answered any questions and provided background information during the initial consultation and/or interactions thereafter and will continue to do so during any subsequent interactions.

CONFIDENTIALITY

By signing this form, I consent that Aviva Solson may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if I, as a client, am in imminent danger to myself or others; or if a subpoena of records has been requested.

I also understand that, at any time, Aviva Solson may discuss aspects of my case with other colleagues keeping my full name and identity completely confidential always unless I have given permission otherwise.

Client Terms And Conditions For Speaking Service

Please read these terms and conditions which apply to the provision of my professional services. By requesting to make an appointment, paid or complimentary, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your pursuit of engaging my speaking services.

Please note that these terms and conditions do not constitute a Speaker Contract. Should there be an agreement to work together, the details of the speaking engagement will be outlined and agreed upon in a separate document specifically intended for such purposes, as necessary.

FREE DISCOVERY CALL

You may be offered a free 30-minute online Discovery Call. This is an initial consultation.

The purpose of this initial consultation is to assess your stated need and the desired outcome and determine a fit between you (Client) and Aviva Solson (Professional). 

CANCELLATION, RESCHEDULING, REFUNDS & FEES

Cancellation & rescheduling

If you need to cancel or reschedule an appointment, please provide as much notice as possible. Notice must be made via email at least 48 hours prior to your scheduled meeting time by sending an email to contact@avivasolson.com. 

If a request to reschedule is received within 48 hours of scheduled meeting time, every effort will be made to find an alternate time, however there are no guarantees. If an alternate time cannot be found, you forfeit the meeting, and no make up meeting will be offered.

Fees

All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.

All fees are for my time and professional expertise and are not a guarantee of any outcome for you or your audience. 

Payment Methods

Payment may be made online via credit/debit card or PAYPAL™ when applicable. Cash and checks will not be accepted without prior agreement.

COMMUNICATION

All communication will be by email or scheduled meetings during business hours only (typically Monday – Friday, 8AM – 5PM Eastern Time, except holidays, vacations, etc.). Any messages received outside of these hours will be dealt with on the next business day in the order in which they were received.

ATTENDING YOUR MEETING(S)

Please ensure that you are available at your meeting start time. If you are running late, please let me know as soon as possible. I will do my best to make sufficient meeting time available, however, as the ability to do this will depend on bookings after your meeting, this cannot be guaranteed.

OUTCOME FOR YOUR AUDIENCE

The agreement to speak on your platform in no way implies or guarantees a resolution to any problem your audience may be facing. No outcome can or will be guaranteed. However, I will always endeavor to use my best efforts and skills to work towards your goals and intended positive impact on your audience.

Results from individual testimonials are for reference only and your own personal experiences may differ to those of my prior clients.

STANDARDS OF BEHAVIOR

During our work, I will treat you with respect and not abuse the trust you place in me. I will always use best practice in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.

You agree not to interact with me or my brand under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do interact with me or my brand under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behavior, I will cancel the meeting and may refuse to see you for any further meetings without refunding any payment already made.

CONFIDENTIALITY

All contact, verbal conversations, and emails will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:

1. Where you give permission for confidentiality to be broken
2. Where I am compelled by a court of law
3. Where the information is of a nature that confidentiality cannot be maintained, for example:

• • The possibility of harm to yourself or others exists
  • In cases of fraud or crime
  • When minors (under 18 years old) are involved

4. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.

LIABILITY & INDEMNITY

Under no circumstances will I (Aviva Solson) or Profound Connections, LLC be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by me or Profound Connections, LLC. In addition, you agree to defend, indemnify, and hold me (Aviva Solson) and Profound Connections, LLC harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

GOVERNING LAW

These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of The United States of America and The State of Florida. You agree to submit to the exclusive jurisdiction of local, state, and federal courts to settle any dispute which may arise out of or in connection with these terms and conditions.

TERMS AND CONDITIONS UPDATES

These terms and conditions are subject to revisions without notice. Please familiarize yourself with any amendments if you have re-started work with me after a long period of absence.

DATA PROTECTION

For my services, your personal data is collected, processed, used, and stored in accordance with the following Privacy Policy. By booking an appointment, you signify your acceptance of this Privacy Policy If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.

CONCERNS & COMPLAINTS

If you have a concern or complaint, please discuss this with myself in the first instance and I will endeavor to resolve the issue.